Outsourcing

In recent years, the budgets of numerous IT departments have been substantially reduced, resulting in the elimination of technical support personnel and training classes. Consequently, it becomes very difficult for these IT departments to provide high quality, timely support to their users.

Pascack Data has been helping companies and government agencies resolve this problem. We have experienced engineers that can provide high-level telephone support to your system administrators. Many organizations utilize our support to handle the more difficult system problems, while others only want to know there is someone to call when they are confronted with an unfamiliar situation. Very often it is easier to purchase a block of support time for the year than convince management to hire additional people or pay to train existing employees.

Pascack Data also provides preventative maintenance services to eliminate potential problems. By checking error logs, disk space, and system performance, and recommending the proper corrections, we can save your organization time and money.

Pascack Data offers either annual or quarterly support contracts based on blocks of hours purchased. Every support call is logged on our in-house system with details of the problem and resolution, a report of which can be provided to you on a periodic basis. The log is another source to assist our technical personnel on future support issues, and to help us formulate recommendations to improve the efficiency and reliability of your system.

Please contact us to learn more about these services.